If you are being prompted for your password in Outlook try the steps below, one at a time to resolve the issue.
A. Can the user log in to OWA? If yes, have them restart Outlook.
B. Have them use user@universalleaf.com when prompted for credentials and check the "remember credentials" box.
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Clear your cached passwords (Note: you may need Admin rights to do this)
- Exit Outlook and Lync.
- Choose Start | Control Panel | View by Large Icons (upper right of window) | User Accounts | Manage your credentials (left column)
- Select all credentials for Microsoft, Outlook or Lync and choose Remove from Vault
- Exit and reboot your computer.
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Rename the Outlook .ost file (if get error about "cannot open set of folders")
- Close Outlook and Lync.
- From the Start menu, choose Run.
- In the Run window, type this path in the Open box "%LOCALAPPDATA%\Microsoft\Outlook\"
- Click OK
- Find the .ost file and rename it (you may need to Show Hidden Files and Show Extensions to see the file)
- Restart the computer
- Restart Outlook
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Verify that prompt for Credentials isn’t checked in profile:
- Start Outlook
- Choose File | Account Settings | Account Settings
- Select your Exchange account
- If prompted, in the Password: text box, type your password
- Click the Change button
- Click the More Settings button
- Select the Security tab
- Deselect the "Always prompt for logon credentials" check box
- Click OK,
- OK
- Choose Close
- Restart Outlook.
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Creating a New Profile (when you create a new profile, you will need to re-add any email account you check including shared accounts)
- Exit Outlook and Lync
- Choose Start | Control Panel | View by Large Icons (upper right of window) | Mail (may say Mail 32-bit)
- Click Show Profiles
- Click Add
- Type the name of the profile e.g. your name and click OK
- Enter your name and email if it doesn’t default in automatically
- Click Next – it should auto configure
- Click Finish
- Back in the Mail window – Select your new profile in the "Always use this profile" dialog box and click Ok.
NOTE: you will need to reopen any .pst or archive files you have.